KNA's Coronavirus Response



Information last reviewed 13/8/2020



Stay Alert. Control the Virus. Save Lives.

Government FAQs - last updated 31 July 2020


Please see information below for existing and new clients AND current and potential volunteers.


Existing and new clients:- 

Registering with KNA

There is no charge for clients to register with KNA.  All requests for help are free of charge and carried out by KNA's reference and DBS checked volunteers.  To register please phone KNA on 020 8948 8054.

To check if you live within KNA's catchment area, please visit Can we help you?


KNA Transport to Medical Appointments and The Avenue Club

KNA Volunteer Drivers are available to take you to medical appointments.  All drivers have been asked to read and acknowledge KNA's Infection Control Policy and are provided with PPE.  Travel guidance is based on Government advice found here:

Please phone as soon as you have an appointment.  The appointment will be added to KNA's Database and filled by KNA's Office Volunteers.


KNA Shopping and Prescription Pick Ups

KNA will identify a KNA Volunteer who will phone and help you. All jobs will aim to maintain a social distance.

-       existing clients phone your requirements to 020 8948 8054

-       new clients please phone 020 8948 8054 to register on our database.  There are no joining fees or charges for any services.


KNA Companionship

KNA’s existing companionship programme has switched from physical to telephone calls only as of 17/03/2020 until further notice.

For additional phone conversation consider phoning Silver Line who operates the only confidential, free helpline for older people across the UK that is open 24 hours a day, seven days a week, 365 days of the year. KNA spoke to them on Sunday 15/03/2020 and they are open for business. If you don't get through first time, please do try again.  


KNA Light Gardening

Following the loosening of restrictions on 11 May, KNA is able to ask volunteers to undertake light gardening.  Such visits will be strictly outdoors only and social distancing will apply.


Current and potential KNA volunteers

Current Volunteers

KNA has now welcomed back all their volunteers following the governments change of position on shielding protected people who are extremely vulnerable on 10 August 2020. Previously volunteers over the age of 70 were asked to only volunteer from home.  We are delighted to welcome all our volunteers back to all areas of volunteering for KNA.


Potential new Volunteers

Please register your interest by emailing

As we are giving people access to information about vulnerable people we pay for DBS checks and request references for our volunteers. 

We are the neighbourhood care group in Kew and North Sheen. We currently have 200+ mostly older clients. 

We look forward to welcoming you to KNA's community of volunteers.

We will require you to supply the contact details for two character referees from non family members who have known you for a minimum of two years.  Information to be supplied to include name, address, phone number, email and in what capacity they know you.

We will also need to carry out a DBS check. Please let us know if you already have a DBS check for working with vulnerable adults and are already registered with the DBS Update Service - provide us with your DBS Certificate Number, your date of birth and permission to check your certificate online. If you do not already have a DBS Certificate we will send you a simple form to start the process.  Most checks are currently only taking a few days to be processed after ID checks have been carried out.


Please follow guidance.

Stay Alert. Control the Virus. Save Lives.