KNA's Coronavirus Response



Information last reviewed 15/5/2020


It continues to be necessary for Kew's residents who are clinically vulnerable, including those over 70 and pregnant women, to take particular care to minimise contact with those outside their households

(The UK's Covid-19 Recovery Strategy, May 2020 p36/7)

KNA currently have plenty of volunteers who are under 70 years of age, with no known underlying health issues, who can shop and pick up prescriptions for Kew and North Sheen's older and vulnerable neighbours.



Stay Alert. Control the Virus. Save Lives.

Government FAQs - last updated 11 May 2020


KNA’s focus has changed whilst the coronavirus is still active:-

Please see information below for existing and new clients AND current and potential volunteers.


Existing and new clients:-

The Avenue Club has closed for business as usual as of lunchtime Tuesday 17/03/2020. Please visit their website for further updates.


Registering with KNA

There is no charge for clients to register with KNA.  All requests for help are free of charge and carried out by KNA's reference and DBS checked volunteers.  To register please phone KNA on 020 8948 8054.

To check if you live within KNA's catchment area, please visit Can we help you?


KNA Transport to Medical Appointments

Please check with your doctor / hospital that face to face appointments are still going ahead before contacting KNA.

If your medical appointment is going ahead, KNA can now refer you to a council run medical transport service.  Their drivers are equipped with Personal Protective Equipment (PPE) and have been briefed on Personal Health guidance on safe transport.  To book your appointment please phone KNA's Office on 020 8948 8054.


KNA Shopping and Prescription Pick Ups

KNA will identify a KNA Volunteer who will phone and help you. All jobs will aim to maintain a social distance.

-       existing clients phone your requirements to 020 8948 8054

-       new clients please phone 020 8948 8054 to register on our database.  There are no joining fees or charges for any services.


Would you like to shop online but are still struggling to get a delivery slot?  We are hearing of good rates of success after people register their extremely vulnerable status on the following government link - 


KNA Companionship

KNA’s existing companionship programme has switched from physical to telephone calls only as of 17/03/2020 until further notice.

For additional phone conversation consider phoning Silver Line who operates the only confidential, free helpline for older people across the UK that is open 24 hours a day, seven days a week, 365 days of the year. KNA spoke to them on Sunday 15/03/2020 and they are open for business. If you don't get through first time, please do try again.  


KNA Light Gardening

Following the loosening of restrictions on 11 May, KNA is able to ask volunteers to undertake light gardening.  Such visits will be strictly outdoors only and social distancing will apply.


Current and potential KNA volunteers

Current Volunteers

70 years and over – please do ask KNA if you would like any help, as detailed above.

If you are a KNA Volunteer who is 70 years or over all volunteering for KNA must be carried out at home either on the phones or carrying out an administrative role. 

KNA would be delighted if those volunteers under the 70 years of age and with no underlying health conditions could shop, pick up prescriptions and carry out light gardening.

We thank you all for everything you have doing for KNA and welcome your continuing support.


Potential new Volunteers

KNA are delighted with the response we have had from people wishing to volunteer.  For the time being, as of 17/04/2020, we have put a pause on recruiting volunteers.  You are welcome to still register your interest by emailing  We will keep a note of your details.  We will only progress your application by asking for references and carrying out a DBS check when we are in need of more volunteers.

As we are giving people access to information about vulnerable people we DBS check and seek references for our volunteers. Many of our existing volunteers are of a vulnerable age so it is important to recruit younger volunteers, even if they can only help over the anticipated critical next few months.

We are the neighbourhood care group in Kew and North Sheen. We currently have 200+ mostly older clients. We are not currently running business as usual – instead we have set up a KNA Telephone Tree to keep in touch with our clients and will respond to requests for help with shopping and picking up prescriptions.

When we are ready to start recruiting volunteers again:-

You will supply us the contact details for two character referees from non family members who have known you for a minimum of two years.  Information to be supplied to include name, address, phone number, email and in what capacity they know you.

We will also need to carry out a DBS check. Please let us know if you already have a DBS check for working with vulnerable adults and are already registered with the DBS Update Service - provide us with your DBS Certificate Number, your date of birth and permission to check your certificate online. If you do not already have a DBS Certificate we will send you a simple form to start the process.  Most checks are currently only taking a few days to be processed after ID checks have been carried out.


Please follow guidance.

Stay Alert. Control the Virus. Save Lives.