KNA's Coronavirus Response



Information last reviewed 4/4/2020


It is imperative Kew's over 70's and vulnerable adults stay at home.

KNA needs volunteers who are under 70 years of age, with no known underlying health issues,

to shop and pick up prescriptions.



New rules in force now: you must stay at home.  More information and exemptions at

Stay at home. Protect the NHS. Save LIves.


KNA’s focus has changed whilst the coronavirus is still active:-

Please see information below for existing and new clients AND current and potential volunteers.


Existing and new clients:-

The Avenue Club has closed for business as usual as of lunchtime Tuesday 17/03/2020. Please visit their website for further updates.


KNA Transport to Medical Appointments

Please check with your doctor / hospital that face to face appointments are still going ahead before contacting KNA.

If your medical appointment is going ahead, KNA will try to identify a driver under 70 years of age, who is showing no Covid-19 symptoms.  Both the KNA Volunteer Driver and KNA Client must explicitly acknowledge and accept the inherent risks of sharing a car.  To make a booking, please phone your request into the KNA Office on 020 8948 8054.


KNA Shopping and Prescription Pick Ups

KNA will identify a KNA Volunteer who will phone and help you. All jobs will aim to maintain a social distance.

-       existing clients phone your requirements to 020 8948 8054

-       new clients please phone 020 8948 8054 to register on our database.  There are no joining fees or charges for any services.


KNA Companionship

KNA’s existing companionship programme has switched from physical to telephone calls only as of 17/03/2020 until further notice.

For additional phone conversation consider phoning Silver Line who operates the only confidential, free helpline for older people across the UK that is open 24 hours a day, seven days a week, 365 days of the year. KNA spoke to them on Sunday 15/03/2020 and they are open for business. If you don't get through first time, please do try again.  


KNA Light Gardening

KNA currently cannot undertake to meet KNA Gardening requests.


Current and potential KNA volunteers


Current Volunteers

70 years and over – please do ask KNA if you would like any help, as detailed above.

If you are a KNA Volunteer who is 70 years or over all volunteering for KNA must be carried out at home either on the phones or carrying out an administrative role. 

KNA would be delighted if those volunteers under the 70 years of age and with no underlying health conditions could shop and pick up prescriptions. 

We thank you all for everything you have done for KNA and welcome your continuing support.


Potential new Volunteers

KNA’s elderly, disabled and vulnerable people need you!

We are delighted to be getting a good response from people wishing to shop/pick up prescriptions for those who need to self isolate or social distance themselves. We are welcoming and processing new volunteers who are under 70 years of age, with no underlying health conditions. Please be patient as we process applications.  As we are giving people access to information about vulnerable people we must continue with DBS checking and references. Many of our existing volunteers are of a vulnerable age so it is important to recruit younger volunteers, even if they can only help over the anticipated critical next few months.

We are the neighbourhood care group in Kew and North Sheen. We currently have 195 mostly older clients. We are not currently running business as usual – instead we have set up a KNA Telephone Tree to keep in touch with our clients and will respond to requests for help with shopping and picking up prescriptions.

If you would like to help – please email

You will supply us with two character referees from non family members who have known you for a minimum of two years.  Information to be supplied to include name, address, phone number, email and in what capacity they know you.

We will also need to carry out a DBS check. Please let us know if you already have a DBS check for working with vulnerable adults and are already registered with the DBS Update Service - provide us with your DBS Certificate Number, your date of birth and permission to check your certificate online. If you do not already have a DBS Certificate we will send you a simple form to start the process.  Most checks are currently only taking a few days to be processed after ID checks have been carried out.


Please follow guidance.

Stay at home. Protect the NHS. Save LIves.