Useful Links

Here we list other organisations or information that may be able to help you.


Richmond's CILS Partnership

Richmond's CILS Partnership, supports people live independently, improve wellbeing and stay connected in their local community.

Contact the Information Navigation Service where Information Navigators can:

  • Offer information, advice and support on a range of subjects
  • Help you to find the right services to support your needs
  • Support you through the health & social care system

Information Navigation areas include:

  • Housing
  • Benefits
  • Grants and Food Vouchers
  • Social and leisure opportunities
  • Employment, education and training
  • Health, social care and independent living
  • Transport and mobility
  • Access, aids and adaptations
  • Consumer issues
  • Complaints

If you live outside of our area in Kew there are other similar organisations in Richmond Upon Thames that may be able to help you.  See a list here.


Local Hardship Funds

KNA is a referrer for a local hardship funds such as the Countess of Derby Charity (old Kew Ward), Richmond Parish Lands Charity's Crisis Grants and can also issue Richmond Food Bank vouchers. All these funds are light touch and aim to be non bureaucratic. If you or a Kew resident would benefit from a little financial assistance please do get in touch with KNA.  KNA's Co-ordinator, Abi, will follow up with a phone call to have a quick chat.  Whilst KNA is not a hardship funder, we can help direct people to appropriate local help. Our vision is to enable people in Kew to remain independent for as long as possible. 


Living alone? Spare room?  Need support?

You, a neighbour or family member might be interested in Homeshare, a scheme matching people who would appreciate extra support with suitable lodgers looking for affordable accommodation.  The lodger, carefully pre-vetted, pays a very modest rent, in return for which they keep a general eye on their host, perhaps accompanying them shopping or on outings, etc.  The finances (rent from lodger, arrangement fee from homeowner), are all handled by the organising charity, which brokers introductions and monitors the continuing relationship.  Not a substitute for professional carers, Homeshare can be ideal for those who have generally looked after themselves but would appreciate some support and regular company: the lodger goes out to work but is expected to spend up to ten hours of spare time with the host each week.  A KNA Volunteer reported they know two people who have used this scheme and found it works very well for them, as well as reassuring their families - not to mention easing the dire shortage of affordable accommodation locally.  Details with full explanations of how Homeshare works are at - Novus is the London partner of the national HomeshareUK charity network.